Privacy Policy
Information we collect
Depending on how you interact with us, we may collect:
- Contact information: your name, email address, phone number, service address, and billing address.
- Service information: the details you provide about your property, equipment, service needs, appointments, estimates, completed work, and service history.
- Communications and preferences: messages, questions, feedback, reviews, and your communication preferences, including records of text messaging consent and opt-out requests.
- Transaction information: estimates, invoices, payment status, and information needed to administer your service relationship.
- Website and device information: information such as your IP address, browser and device type, pages visited, referral source, and interactions with the website, collected through website logs, cookies, or similar technologies.
We collect information directly from you, through our service and communication systems, and from service providers that help us respond to your requests. Please do not send payment card details, Social Security numbers, or other sensitive information through ordinary email, text messages, or general website contact forms.
How we use information
We use personal information to:
- Respond to questions, provide estimates, schedule appointments, and deliver and support services.
- Maintain customer and service records, process transactions, and administer invoices.
- Send service communications and request feedback about your experience.
- Send marketing communications when permitted and, for marketing text messages, only with your opt-in consent.
- Understand website use, evaluate our marketing, and improve our services and customer experience.
- Manage consent and communication preferences, protect our systems, prevent misuse, resolve disputes, and meet legal obligations.
How we share information
We do not sell personal information or share personal information with third parties or affiliates for their own marketing or promotional purposes.
We may provide information to service providers that perform work on our behalf, such as customer management, scheduling, payment processing, website hosting, analytics, email delivery, and text messaging. These providers may include ServiceTitan and the providers involved in delivering our communications. This operational sharing is limited to the information needed to provide those services for us.
We may also disclose information when required by law or valid legal process, or when reasonably necessary to protect the rights, safety, or security of our customers, our business, or others.
Mobile information and text messaging consent
Mobile numbers, SMS opt-in information, and text messaging consent will not be sold or shared with third parties or affiliates for marketing or promotional purposes. We may share this information only with service providers acting on our behalf as necessary to operate and deliver our text messaging program, or when disclosure is required by law. Permission to process this information for message delivery does not permit providers to use it for their own marketing.
We use mobile numbers and consent records to send the messages you agreed to receive, provide messaging support, and honor your preferences. Providing a phone number for a service request does not, by itself, subscribe you to marketing texts. Marketing text messaging requires a separate opt-in, and consent is not a condition of purchase.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out of a text messaging program. You may receive one final opt-out confirmation. For help, reply HELP or email [email protected]. Contact us at that email address if you need help stopping messages across programs. See our Terms and Conditions for additional messaging details.
Cookies and website information
Our website may use cookies and similar technologies to support website functions, understand visitor activity, and measure the effectiveness of our marketing. You can control or delete cookies through your browser settings. Disabling cookies may affect some website features. If you have questions about website data or wish to request an opt-out of its use for targeted advertising, contact us using the details below.
Your choices and privacy requests
You can unsubscribe from marketing emails using the unsubscribe link in an email. You can stop text messages as described above. We may continue to contact you through other appropriate channels about an active service request, transaction, or legal matter.
Depending on where you live and the law that applies, you may have rights to access, correct, delete, or obtain a copy of your personal information, or to opt out of certain uses, including sale, targeted advertising, or certain profiling. To make a request, email or write to us using the contact information below. We may need to verify your identity before acting on a request. Some information may need to be retained to fulfill services or legal obligations.
If we decline a privacy request, you may ask us to review the decision by contacting the same email address and identifying your original request. We will respond as required by applicable law.
Information security and retention
We use reasonable safeguards designed to protect personal information. No method of internet transmission or electronic storage is completely secure.
We retain information for as long as reasonably necessary for the purposes described in this policy, including maintaining service records, meeting legal and accounting requirements, resolving disputes, and honoring communication preferences. We may retain limited consent and opt-out records to document and respect your choices.
Other websites and services
Links to third-party websites, review platforms, or other services may appear on our website or in our communications. Information you provide directly to those organizations is governed by their own privacy policies.
Children’s privacy
Our website and services are directed to adults arranging home services. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and address it.
Changes to this policy
We may update this policy when our practices or legal obligations change. The current version will be posted on this page with the date below. We will provide additional notice or obtain consent when required.
Contact us
For privacy questions, requests, or help with communication preferences, contact:
MGI Heating and Air
MGI Mechanical Services Inc
266 Basher Dr Unit 1
Berthoud, CO 80513
Email: [email protected]
Last updated: September 14, 2026